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Your guide to the prefect Spa experience!

Arrival Time

Please check in at the spa reception at least 15 minutes prior to your scheduled appointment. Arriving late will result in a reduction of your treatment time.

Cancellation Policy

Because treatments are reserved especially for you, the appointments cancelled with less than 6 hour notice and “no shows” will include a cancellation fee at 100% of the reserved treatment price.


Cash and all major credit cards accepted.


All treatments are subject to non refundable. Treatments of spa memberships are non-transferable as per management order and non-exchangeable, unless otherwise stated due to any unavoidable circumstances.

Spa Protocol

We kindly request that mobile phones be turned to silent mode and that noise should be kept to a minimum to allow all guests to enjoy the serenity of the spa. Children under 15 years are not permitted in the spa.

Special Considerations

Before undertaking spa treatments, please consult your health practitioner if you have any medical conditions such as high blood pressure, heart condition or any other medical complication. Guests are requested to complete a health questionnaire. Please advice reception if you have any health issues or concerns.

Contact Lenses

We recommend you to remove your contact lenses before your facial treatment. Please bring your own case and solution for lenses.


Jewellery and valuables may be placed in secured drawers in treatment rooms, recommend that no jewellery to be worn in the spa. The management accepts no responsibility for loss of money or valuables brought into the spa.

Accidents or Injuries

Soul Senses Spa shall not be liable for any accident or injury suffered by any member or guest.

Extra Time

We offer private changing facilities in each of our treatment rooms in addition to treatment time, we allow 15 minutes for changing and showering facilities (shower areas are available exclusively at selects outlets). Extra time is charged at actual for each 15 minutes or part thereof. Please let us know in advance if you require extra shower, changing time so that we may reserve your room.

Smoking & Alcohol

Smoking and the consumption of alcohol within the spa are prohibited.

Opening Hours

We are open daily from 10:00 am to 00:00 midnight.
*Timings subject to change as per management. Timings may vary from one centre to another.

**All prices are quoted in UAE dirhams and are excluded of 10% service charge and 6% tourism fee **